Hi, I was on facebook and someone commented on my facebook saying there was a picture of me up somewhere, the link said google something so I clicked it, yes I know foolish, and then it downloaded onto my computer. Now pop ups keep saying Runtime error 21 at 019D49D2…the first three numbers can keep changing though. I did a norton check and an avg check and nothing shows up. Now it says TypeError:avg_DTFox.prefs has no properties everytime I try and open up firefox which does not open regardless. I am not well educated with computers so can someone walk me through the process or tell me what to do to fix this? I cannot even access the internet because firefox wont let me load the internet. PLEASE HELP !!
UPDATE: fixed the firefox problem so i now have access to the internet….but the things still pop up.
The easiest way to fix it is using Malwarebyte’s Anti-Malware (Turn off system restore, Download it, update it, do a full scan, and remove everything it finds).
I would also recommend the following programs to make sure that you don’t get infected again in the future:
Spybot – Search & Destroy
Avira AntiVir Personal
Spyware Doctor Starter Edition